Privacy Policy

1. Introduction

PepperFlick ("we," "our," or "us") operates the PepperFlick mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Personal Information

• Name, email address, and phone number when you create an account
• Payment information (processed securely through Razorpay — we do not store card details)
• Delivery addresses you save in the app

Location Information

• GPS coordinates when you grant location permission, used to find nearby vendors
• Saved addresses for order delivery/pickup

Usage Data

• App interaction data (pages viewed, features used)
• Device information (model, OS version, app version)
• Log data (IP address, crash reports)

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process orders and facilitate payments
• To connect you with nearby food vendors
• To send order updates, notifications, and support responses
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Information Sharing

We share your information only as necessary to provide the Service:

• Vendors: Order details and pickup information are shared with the vendor fulfilling your order
• Payment Processor: Payment data is processed by Razorpay in accordance with their privacy policy
• Legal Requirements: We may disclose information if required by law or in response to valid legal process

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure authentication (JWT), and encrypted password storage. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account information for as long as your account is active. Order history is retained for business and legal purposes. You may request deletion of your account by contacting support@pepperflick.com.

7. Your Rights

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of non-essential notifications
• Revoke location permission at any time through device settings

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@pepperflick.com