Effective Date: 29th January 2025
Last Updated: 29th January 2025
PepperFlick (“we,” “our,” “us”) is committed to protecting the privacy of its users, including customers, vendors, and delivery partners. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our website, mobile application, or services.
By using PepperFlick, you agree to the terms outlined in this Privacy Policy. If you do not agree, please stop using our services immediately.
1. Information We Collect
We collect different types of information from users, vendors, and delivery partners to provide a seamless experience.
1.1 Information You Provide Directly
• When you register:
• Full name
• Email address
• Phone number
• Delivery address (for customers)
• Business details (for vendors)
• Vehicle & license details (for riders)
• When you place an order:
• Order details (food items, quantity, price, payment method)
• Delivery preferences
• When you contact support:
• Issue details, complaints, or queries
1.2 Information Collected Automatically
• Device & Location Data:
• IP address
• Device model and operating system
• GPS location (for deliveries)
• App usage statistics
• Transaction Data:
• Payment details (UPI, card, wallet)
• Order history
1.3 Information from Third Parties
• Payment processors (e.g., Razorpay, banks) for verifying transactions.
• Social media platforms (if you log in via Google, Facebook, etc.).
2. How We Use Your Information
We use the collected data to:
• Process orders: Send details to vendors and delivery partners.
• Deliver orders efficiently: Track rider location and optimize delivery routes.
• Provide customer support: Resolve complaints and queries.
• Improve services: Analyze user behavior to enhance app performance.
• Ensure security: Detect fraud, prevent unauthorized access, and comply with legal requirements.
• Send marketing & promotional offers: Notify you about discounts, new restaurants, and special deals (only if you opt-in).
3. Data Sharing & Third-Party Disclosure
We do not sell your personal data but may share it with:
3.1 Vendors & Delivery Partners
• Order details are shared with vendors for food preparation.
• Delivery addresses and contact details are shared with riders for order fulfillment.
3.2 Payment Service Providers
• Payment details are processed securely through Razorpay, banks, and UPI services.
• PepperFlick does not store your full card details.
3.3 Legal Compliance & Security
• We may share user data with law enforcement if required by law, fraud detection agencies, or to protect the rights and safety of users.
3.4 Advertising & Analytics
• We use Google Analytics, Facebook Pixel, and other tracking tools to analyze user behavior and improve our services.
• Third-party advertising partners may use anonymized data for targeted ads.
4. Data Security & Retention
4.1 Security Measures
• We use SSL encryption, firewalls, and secure cloud storage to protect personal data.
• Access to sensitive information is restricted to authorized personnel only.
4.2 Data Retention
• Order history and account details are stored as long as your account is active.
• If you delete your account, we retain your data for up to 90 days for legal and security purposes.
5. User Rights & Controls
You have the right to:
• Access your data: Request a copy of your stored data.
• Modify information: Update incorrect details in your profile.
• Delete account: Request account deletion (subject to legal retention requirements).
• Opt-out of marketing: Unsubscribe from promotional emails or SMS.
To exercise these rights, contact us at support@pepperflick.com.
6. Location & Device Permissions
6.1 Customers
• We use location data to show nearby restaurants and ensure accurate delivery.
• You can disable location services in your device settings, but this may impact app functionality.
6.2 Delivery Partners
• GPS tracking is mandatory for order fulfillment and route optimization.
• Disabling location tracking may result in account suspension.
7. Cookies & Tracking Technologies
PepperFlick uses cookies, tracking pixels, and similar technologies to:
• Remember your preferences (e.g., saved addresses, cart items).
• Improve app performance and analyze user behavior.
• Show relevant ads based on your browsing history.
You can manage cookie preferences in your browser settings.
8. Policy Updates & Changes
• We may update this Privacy Policy periodically.
• Users will be notified of significant changes via email or app notifications.
• Continued use of our services after policy updates implies acceptance of changes.
9. Contact Us
For questions or concerns about this Privacy Policy, contact:
📩 Email: support@pepperflick.com
📞 Phone: +91 9662711040
