Terms and condition



PepperFlick - Terms and Conditions

Last Updated: 29/10/2024

Welcome to PepperFlick! By accessing or using the PepperFlick platform, you agree to be bound by the following terms and conditions. Please read them carefully.


1. Introduction

  • PepperFlick (referred to as "we," "us," or "our") is a platform that facilitates food delivery services from local street vendors directly to customers ("users," "you," or "your").
  • These terms and conditions govern your access and use of our services via the PepperFlick website, mobile app, and other associated services.

2. Account Registration and Responsibilities

  • Users must be at least 18 years old to register or use PepperFlick. By registering, you agree to provide accurate, complete information and keep it updated.
  • You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

3. Use of Services

  • PepperFlick enables users to order food from participating street vendors. All orders are subject to vendor availability and local regulations.
  • PepperFlick reserves the right to refuse service, terminate accounts, or cancel orders at its discretion, particularly if user behavior violates these terms.

4. Orders and Payments

  • By placing an order, you agree to pay the stated prices, including any applicable fees and taxes.
  • Payments must be made through PepperFlick’s secure payment gateway. Orders will not be processed without successful payment confirmation.
  • Once an order is placed and confirmed, cancellations or modifications may not be allowed.

5. Refunds and Cancellations

  • Refunds are provided at the discretion of PepperFlick and are subject to the specific terms of each transaction.
  • Refunds may be issued if an order cannot be fulfilled due to vendor unavailability or delivery constraints. Please contact customer support for assistance with refund requests.

6. Vendor Responsibilities

  • Vendors on PepperFlick are responsible for ensuring food quality, preparation, and compliance with local food safety standards.
  • Vendors agree to provide accurate descriptions, images, and pricing for menu items.
  • Vendors are independent contractors and not employees of PepperFlick.

7. User Conduct

  • Users agree to use PepperFlick services for lawful purposes only and in a manner that does not infringe on the rights of others or restrict their use of the platform.
  • Users must refrain from harassment, abusive language, or inappropriate behavior toward vendors, delivery partners, or PepperFlick employees.

8. Limitation of Liability

  • PepperFlick strives to ensure a smooth service experience, but we are not liable for delays, errors, or service interruptions outside our control.
  • We are not responsible for the actions, products, or services of vendors or delivery partners.
  • PepperFlick's liability, if any, shall not exceed the total amount paid by the user for the order in question.

9. Intellectual Property

  • PepperFlick and its content, including logos, designs, and trademarks, are protected by intellectual property laws. Users and vendors agree not to misuse our intellectual property.

10. Privacy Policy

  • PepperFlick values your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Termination of Service

  • PepperFlick reserves the right to suspend or terminate user accounts or vendor agreements at our discretion, particularly in cases of policy violations, misconduct, or fraud.

12. Modification of Terms

  • PepperFlick may update these terms at any time. Users are encouraged to review them periodically. Continued use of our services after changes constitutes acceptance of the revised terms.

13. Contact Information

  • For questions or concerns regarding these Terms and Conditions, please contact us at:
    Email: [support@pepperflick.com]
    Phone: +919662711040